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Digital Guide
The Customer Experience Dividend
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Contents
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Our Latest Thinking
Agentic AI at Work
How multi-agent systems cut cycle time in service firms, with simple patterns execs can deploy fast.
The Customer Experience Dividend
How B2B firms that treat CX as an investment, not a cost, will outgrow their peers.
The Fragility of Digital Foundations
What boards don’t see when they underfund platforms until it’s too late.
The Replatform Reckoning
Why standing still is more expensive than moving, even in times of cost control.
