How member-centric is your organisation?

This download will help you take the necessary steps to map out your member journey.
Member journey mapping tool

What is it?

Whether you're a membership organisation or trade association, your members are the heart of everything you do.

But as the world around us changes and technology accelerates at pace, it's a constant challenge to keep up with your members' needs.

Your members expect a memorable and personalised experience every time they interact with you. And when they don't get it, they disengage or, even worse, lapse their membership.

How does it work?

So how do you keep your members engaged?

It's simple.

By mapping your member journey, you'll be able to define their experience at every touch point.

This outside-in approach is key for organisations of all shapes and sizes, we have a tool to help you do it.

Why do I need it?

This free tool will help you:

  • Map out every single member touch point
  • Be agile and adaptable as technology changes at pace
  • Stand out from the competition by creating an unforgettable member experience
  • Build your members' trust and loyalty
  • Improve your member acquisition and retention rates

Delivered straight to your inbox. Enter your email below.

Happy clients

Don’t just take our word for it

"These folks are good. Fast, decisive, and there when you need them"
Matt Denman
CEO, Podium
"We wouldn’t have got the project over the line so quickly and successfully without them."
Chris Keane
"They are genuinely excited about what we’re building and why"
Claire Dunn
COO, Obu

Industry recognition

Company logoCompany logoCompany logoCompany logoCompany logoCompany logo