Managed services

The reliability, speed, and security of a business' digital infrastructure can make or break its reputation.

Our managed services are tailored to your needs, delivering top-tier solutions, all underpinned by a Service Level Agreement (SLA).

Why do I need Managed Services or a support retainer?

You've invested a lot of time, money and effort into your project. It's important that you maintain it.

Continuous Improvement

After launch, your digital product will need updates, bug fixes, and enhancements. A support retainer ensures there’s a team ready to handle these needs promptly, keeping your product running smoothly and up-to-date with user feedback.

Cost Predictability

With a managed services agreement, you have a clear understanding of the ongoing costs. This prevents unexpected expenses and allows for better budgeting, as opposed to dealing with emergencies or last-minute fixes that can be more costly.

Access to Expertise

A managed service provider brings specialized skills that your in-house team might lack. This includes technical support, security management, and performance optimization, ensuring your product operates at its best without the need to constantly hire new talent.

Focus on Core Business

By outsourcing the maintenance and support of your digital product, your internal team can focus on strategic initiatives and core business activities rather than being bogged down by technical issues. This helps in driving growth without distractions.

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Why choose Distinction?

One project, one team

We create a dedicated team to work exclusively on your project. From the moment we start working together, we're never distracted by other projects. It's all about yours.

Specialised focus

Unlike consultancies and full service agencies, we're focused 100% on creating and growing businesses using digital products and services. Our knowledge, systems and processes are finely tuned.

Full-service digital

Our expertise covers the full digital services mix, from user research, through design, development and testing, to ongoing support. There's no knowledge lost between phases. And we don't dabble in things we don't understand fully.

Transparent collaboration

Our team will work with you like it's an in-house team. Daily communication, transparent dashboards and agile boards, and shared Teams/Slack channels are the norm.

Tech with a creative edge

Every project team includes a blend of strategists, techies and creatives to ensure no stone is left unturned.
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