Service design

Service design encompasses the comprehensive management of your business's performance, spanning from the first customer interaction to post-sale engagements.

Leveraging our expertise in service design, we work with businesses to create holistic experiences that cultivate loyalty and drive growth.

Why do I need service design?

If you're unsure why service design might be useful to your business, ask yourself these questions.

Is your company siloed?

Silos in your business create low morale, negatively impact workflows, and adversely affect the customer experience.

How often do you get your team together to see your business through the lens of your customer?

Business under-performing?

Companies that deliver excellent customer experiences often see higher customer lifetime values and improved sales numbers.

A service design sprint can rapidly develop and test new or improved service concepts, in just a few weeks.

Is your customer experience optimised?

How often do you get glowing, positive feedback from your customers?

If the answer is rarely, perhaps now is the time to step into their shoes with a one week diagnostic sprint.

Do you really understand your customers?

Many organisations have outdated customer conceptions or worse, pure assumptions.

If you struggle to get feedback, or just haven't asked, how can your organisation ever achieve its goals?


Progress beyond reason

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Why choose Distinction?

One project, one team

We create a dedicated team to work exclusively on your project. From the moment we start working together, we're never distracted by other projects. It's all about yours.

Specialised focus

Unlike consultancies and full service agencies, we're focused 100% on creating and growing businesses using digital products and services. Our knowledge, systems and processes are finely tuned.

Full-service digital

Our expertise covers the full digital services mix, from user research, through design, development and testing, to ongoing support. There's no knowledge lost between phases. And we don't dabble in things we don't understand fully.

Transparent collaboration

Our team will work with you like it's an in-house team. Daily communication, transparent dashboards and agile boards, and shared Teams/Slack channels are the norm.

Tech with a creative edge

Every project team includes a blend of strategists, techies and creatives to ensure no stone is left unturned.
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Frequently asked questions

How long does a service design consultancy project typically take?

The duration varies depending on the scope and complexity of the service being designed or improved. Projects can range from a few weeks to several months.

What are the typical deliverables from a service design consultancy project?

Deliverables can include service blueprints, customer journey maps, prototypes, strategy documents, and implementation plans.